Urban Company shares fell as much as 6% to an intraday low of ₹147.50 on the BSE on Monday.
After the home services platform reported a significant widening of losses for the quarter ended September (Q2FY26). The company posted a consolidated net loss of ₹59 crore, compared to ₹2 crore in the same quarter last year.
Despite the wider loss, operational performance remained strong, with revenue from operations rising 37% year-on-year to ₹380 crore from ₹277 crore in Q2FY25.
Urban Company’s adjusted EBITDA loss stood at ₹35 crore, mainly due to a ₹44 crore loss from its newly launched vertical, Insta Help. Excluding this segment, adjusted EBITDA was positive at ₹10 crore, representing 0.9% of Net Transaction Value (NTV).
Segment Performance
In the India Consumer Services business (excluding Insta Help), NTV grew 19% YoY to ₹762 crore, while revenue climbed 24% to ₹262 crore. Adjusted EBITDA for this segment came in at ₹18 crore, or 2.4% of NTV, down from 3.1% a year earlier — a dip attributed to higher investments in training, audits, customer support, and expansion efforts.
The Native segment, which focuses on smaller cities, saw robust growth, with NTV up 164% YoY to ₹97 crore and revenue surging 179% to ₹75 crore. The segment narrowed its adjusted EBITDA loss to ₹9 crore (9% of NTV) from a 30.1% loss last year, indicating strong operational improvement.
Meanwhile, international operations — primarily in the UAE and Singapore — posted a 73% jump in NTV to ₹160 crore and a 66% rise in revenue to ₹114 crore. Impressively, these markets achieved adjusted EBITDA breakeven during the quarter, reflecting improved global efficiency and demand.
Overall, while Urban Company’s bottom line came under pressure from new vertical investments, strong topline growth and improving margins in mature segments suggest the company is focusing on long-term scalability and profitability.
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